SD WAN with Versa Networks: Getting started

Below are help topics to get you started managing your Colt^® SD WAN service.

• Signing in to the SD WAN portal
  
• Signing in to Control Center for the first time

Use Control Center to manage users, permissions, and accounts for your organization. For example, you can create a user with permissions to manage your organization's repair tickets.
 

• Creating a new user
• Changing user permissions
• Viewing a list of all your Colt accounts

We use the contact information in your Control Center profile to alert you to changes and issues with your service as well as to pre-fill information in tickets. It's important to keep your profile information current so you receive these notices (and any others you elect to receive):
 

• Updating your Control Center profile

You can create notification settings in Control Center and be notified by text, email, or through the Alert Center about things like billing, repair, order status, etc.
 

• Viewing a list of your notification settings
• Creating a notification setting
• Editing a notification setting
• Deleting a notification setting
  
  

Colt automatically creates tickets for the following alarms:

• Daemon down: detects when the SD WAN software service goes down
• Interface down: detects when an interface is down
• High CPU: detects when Colt-provided equipment exceeds defined thresholds
• High memory: detects when the memory exceeds defined thresholds
• BGP neighbor down: detects when a BGP neighbor is not in an established state
• Circuit down: detects when an SD WAN overlay tunnel to both SD WAN controllers is down across any transport path

Use Control Center to report issues with (or request adjustments to) your SD WAN service:
 

• Creating a repair ticket
• Viewing the status of a repair ticket
• Updating information in a repair ticket
• Escalating a repair ticket
  
• Canceling a repair ticket

• Managing your SD WAN service